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Lithia Chrysler Jeep Dodge of Grants Pass 4

Updated on 11/13/2018

Lithia Chrysler Jeep Dodge of Grants Pass

www.lithiagrantspass.com

(3 rated reviews) Is this your business?

What is your customer experience with Lithia Chrysler Jeep Dodge of Grants Pass?

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Lithia Chrysler Jeep Dodge of Grants Pass Overview

Lithia Chrysler Jeep Dodge of Grants Pass has 1.1 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.

Anonymous

Guest-1399693

Grants Pass, Oregon

2011 jeep transmission

Nov 13, 2018

1.1

I purchased a 2011 jeep rubicon the end of july 2018. Less than 2 months the tranny and clutch go out. Jeep has been in grants pass lithia service center for over 6 weeks. Can not get an an answer when it will be repaired. I have called jeep headquarters and now im on an expedited parts case. Lets hope they ll be able to get it fixed. Ps they want almost 1200 my cost to fix it when my extended warranty should ve covered it 100%. Lithia wants above msrp for parts. Very frustrationg to make monthly pymts on a jeep you can t drive.

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Reason of review:

Damaged or defective

Schooley

Simple oil changes in grants pass,oregon

Mar 18, 2018

1.0

Lithia in grants pass will not take appointments, once again, for oil changes. I just went last week, and I cringe every time I go with my lifetime oil changes, it took two hours. My husband has lifetime also on his ram and the manager told him it would take 3 1/2 hours for an oil change, he turned around and left. This is completely unacceptable to me to spend that amount of time there to just get a oil change. Please do something about this, maybe hire more people to do the job! Stephanie schooley Wish I never bought lifetime oil changes through lithia.

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Loss:

$60

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Webb Znk

Lied to by salesperson and sales manager

Oct 27, 2017

Was lied to. GM didnt care what i was told, couldnt get away from me fast enough. The lady at the complaint number said ahe would have them call me, which NEVER happend and she never called me back the next week to verify luke she said she would.

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Reason of review:

Poor customer service

Webb Znk

Lithia in Grants Pass, Or sucks

Sep 08, 2017

1.1

I purchased a used truck a few months ago and 1st the salesperson said he wanted a $10,000 deposit off an account I was closing. He said he would tell the finance guy I would bring in a money order for that same amount, but he didnt. He also refused a check in the same amount off of my new account. But they tried to cash the 1st check on the old account, so I had a bunch of fees to pay. The manager i called promised a gas gift card for my troubles...he lied to me, because I never got it. The main manager was unconcerned about the salesperson (Travis) lying, about the manager (Ron) lying and Bert couldn't care less.

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Reason of review:

Poor customer service

Contact Information

Website:

www.lithiagrantspass.com

Mailing Address:

1421, Northeast 6th Street

Grants Pass, Oregon 97526

United States

Phone:

(866) 569-5236

Contact Lithia Chrysler Jeep Dodge of Grants Pass Customer Service

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Lithia Chrysler Jeep Dodge of Grants Pass

Lithia Chrysler Jeep Dodge of Grants Pass Overview

2011 jeep transmission

Simple oil changes in grants pass,oregon

Lied to by salesperson and sales manager

Lithia in Grants Pass, Or sucks

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